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Get Started

LingoLearno helps you translate everyday messages, understand corrections, and hear natural voice playback before you say something aloud. If something is not working as expected, these steps will help you get started.

What you want to do	Quick start
Translate text	Type or paste a phrase, choose your source and target languages, and wait for the translation card.
Understand a correction	Review Suggested Wording. Tap a highlighted correction to see a brief explanation of the change.
Choose feedback style	Use Casual for communication-first suggestions or Strict for more formal grammar feedback.
Translate camera text	Allow camera access when prompted, capture or select text, and choose the target language.
Speak instead of type	Tap the microphone, allow microphone access, speak naturally, and review the recognized text before translating.
Hear a translation	Tap the speaker button to play natural voice audio. Wait until playback completes before tapping again.

Translation and Correction Help

LingoLearno is designed to help you communicate, not to treat every informal phrase as a mistake. In Casual mode, understandable everyday wording may be accepted even when a more formal alternative exists. In Strict mode, the app gives more standard written-language guidance.

If a correction is shown, tap the highlighted word or phrase to see why it was suggested. If a translation result appears unexpected, try the following:

1. Confirm the selected source and target languages.
2. Check the detected text for typing or speech-recognition errors.
3. Try a shorter phrase or sentence.
4. Check your internet connection and retry.
5. If the issue continues, contact support with the original text, language pair, and a non-sensitive screenshot if available.

Report a Translation or Correction Issue

We are continually working to improve the accuracy of translations and correction suggestions. If you find an issue, email errors@lingolearno.com with the original text, the source and target languages selected, what you expected, and a non-sensitive screenshot if available. Please remove personal or sensitive information before sending it.

Camera and Microphone Help

Camera translation and voice input need your device permission. If either feature does not work, open your phone’s Settings, find LingoLearno, and make sure Camera or Microphone access is enabled. Close and reopen the app after changing permission.

For clearer camera results, use good lighting, keep text inside the frame, avoid glare, and capture one block of text at a time. For voice input, speak at a normal pace and minimize background noise.

Subscription, Billing, and Restore Purchases

LingoLearno Pro is available through the Apple App Store and Google Play. Subscription availability, price, tax, trial eligibility, renewal, cancellation, and refunds are managed by the store where you subscribed.

Need help with	What to do
Start LingoLearno Pro	Open the app’s Pro or subscription screen and select the plan you want. Store pricing and trial eligibility appear before purchase.
Restore an existing subscription	Open the app’s subscription screen and choose Restore Purchases while signed into the same Apple ID or Google account used for the original purchase.
Cancel Apple subscription	Open iPhone or iPad Settings → your name → Subscriptions → LingoLearno.
Cancel Google Play subscription	Open Google Play → profile icon → Payments & subscriptions → Subscriptions → LingoLearno.
Request a refund	Contact Apple or Google Play through the account used for the purchase; refund decisions are governed by the relevant store.
Restore does not work	Confirm you are using the original store account, check your connection, close and reopen the app, then try Restore Purchases again.

Troubleshooting

Issue	Try this first
Translation is taking too long	Check your connection, try again, and send support the language pair and approximate time of the issue.
Voice playback is delayed or silent	Check device volume, turn off silent mode if necessary, and make sure no other audio is playing.
A correction seems wrong	Switch between Casual and Strict to compare the guidance, then send the original phrase and language pair to support.
The paywall or purchase screen does not load	Check your connection, restart the app, and confirm the App Store or Google Play account is active on the device.
The app closes or freezes	Update to the latest version, restart your device, and contact support with the device model and app version.

Contact Support

To help us investigate efficiently, include the following where relevant:

• Your device type and operating-system version.
• The LingoLearno app version.
• The source and target languages selected.
• A short description of what you expected and what happened.
• A screenshot or screen recording with personal or sensitive information removed.
• For purchase or restore questions, the store platform and the approximate time of the issue. Do not send passwords, verification codes, full payment-card numbers, or account credentials.

Privacy Requests

For privacy questions, access requests, deletion requests, or questions about the Privacy Policy, email info@lingolearno.com. Please review the Privacy Policy for additional information.